Resume

Catherine (Cathy) Hall

catherinewalkerhall@gmail.com —- cwhallportfolio.wordpress.com

SKILLS SUMMARY

  • Developed web sites with responsive design, using Word Press and Adobe Dreamweaver
  • Knowledge of Javascript and jquery
  • Skilled in use of Photoshop and Illustrator (and other applications in the Adobe CC Suite)
  • Knowledge of both Microsoft and Linux system administration
  • Excellent attention to detail
  • Proven time management skills
  • Able to work either in a team or independently
  • Extensive experience in customer service, remote support, account and project management

EDUCATION AND TRAINING

Bates Technical College    Tacoma, WA                                                       Jun 2015-Current

Associates of Applied Science in Web Development

  • GPA 4.0 and member of Phi Theta Kappa – National Honor Society

Pierce College    Lakewood, WA                                                                   Sep 1981-Jun 1983

Candidate in Liberal Arts

Curtis Senior High School    University Place, WA                                       Grad – Jun 1981

 

PROFESSIONAL EXPERIENCE

Bates Technical College    Tacoma, WA                                                       Aug 2016-Present

Library Technician

  • Assists students with various tasks
  • Computer support and instruction
  • Uses graphic design knowledge for signs, flyers, and pamphlets

 

NCR Corporation    Tacoma, WA                                                                 Mar 1998–Feb 2015

High Availability Specialist

  • Post-sales application account support for large bank customers
  • Developed and maintained Support Delivery Plans that captured situation and analysis for application health improvement
  • Managed the delivery and follow-up of proactive support designed to reduce reactive support cases and costs
  • Drove corrective actions to improve platform stability
  • Served as the customer advocate within NCR and drove customer-centric product and process improvement

NCR Corporation    Norcross, GA                                                               Feb 1995-Feb 1998

UNIX Technical Support Analyst – Large Systems

  • Diagnosed and solved customer system issues – System admins and end users
  • Implemented problem solutions
  • Developed/wrote technical manuals and procedures
  • Trained new analysts

VOLUNTEER/COMMUNITY SERVICE

Skyline Montessori    Tacoma, WA                                                             Sept 2006–Jun 2008

Board Member – volunteer

 

REFERENCES ON REQUEST